I haven't had a bad experience and I been going there since I was very young. Dr. Novak is who did my cochlear implant surgery in October 1996 and been there for me since I was really young. I have had amazing experiences with the audiologists there. I love all the staff. They're super friendly and welcoming.
I purchased Resound Hearing Aids from Emily at Carle 2 years ago and after several visits they were working fine although the right aid was problematic. Emily left and when I went in with a bad speaker ( it was my second) Jaclyn and her PHD assistant said the speaker was fine and turned up the volume. This occurred a second visit and finally at the third visit she replaced the bad speaker and said "but you're not going to like". She was correct because the volume was creating horrible feedback. She then left and when I returned Tara and the same PHD assistant turned it down some but told me I had "unreasonable expectations" because I wanted to hear a wren sing and they had done all they could unless I had a higher volume earpiece installed. They literally ushered me out of the office even though the feedback was shrill enough for my wife to hear it across a room. I was made to feel unwelcome and uncomfortable even I had paid $6300 for the Hearing Aids which were still under warranty. I went to another audiologist in Ca. who knew the Resound Aids. She gave me an exam, immediately diagnosed the right Aid as being defective, sent it in for repair/replacement, made the settings properly when it came back, replaced the other speaker and I hear better than at any time since I purchased the Aids, and with small domes which the audiologist and I prefer. I have to go back to Carle with any warranty issues when I return to Ill. in April but I dread the experience. I doubt they have the knowledge to deal with the Resound product and they certainly don't have the proper patience or attitude. At least I now know it's not my fault. Go elsewhere.
Carle Clinic Hearing Services is a US Health facility based in Urbana, Illinois. Carle Clinic Hearing Services is located at 709 W University Ave, Urbana, IL 61801, USA.
Please contact with Carle Clinic Hearing Services using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Carle Clinic Hearing Services opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Health facility in Urbana