I brought several items to Concord Custom Cleaners, including a wool coat that needed dry cleaning and a button re-attached. All of the items came back clean, however the coat with the missing button had the button sewn on through the pocket, making the pocket useless. I went back to Concord and they said they would fix it for no charge and I could pick it up the next day. I went back the next day and picked up the coat, only to go put it on a day later to find that the button didn't match up with the hole on the coat. I will not be going back a third time, I'll find somewhere else to take my business.
I'm going to file a lawsuit in a few days. I'll be able to learn much about the process along the way, and I'll keep detailed log for everyone so that other people can follow the same suit.
Lost $650 fur coat on Mar 2016
Blamed on their contractor for the lost item
For over 10 different encounters over 10 months, they kept saying they were looking for the coat
As of now, Jan 2017, nothing has been done for the item they lost
These people are terrible! Incredibly rude and don't do anything close to a good job. I would leave a 0 if I could. I brought my wedding dress there right after my wedding, they told me it would take a month. I went back 2 days later than the quoted day and my wedding dress was crumpled up in a bin and hadn't been touched. Was told to come back the first of the week, went back and dress was still sitting in the same bin. My dress had spray tan stains on it and it was left sitting there for over a month without any kind of pre-treating at all. Because of that, they had to clean it twice and the stains still are not completely gone. Then they still charged me $100! Neither I nor anyone I know have had spray tan stain clothes if they are treated promptly and properly. This place has terrible customer service and clearly doesn't know how to take care of delicate garments.
Omg these guys just saved me. Needed some dry cleaning done on a Friday for an interview that I had to fly out for the next day. This is Concord's main plant for dry cleaning and when I called at 9 they said they'd be able to squeeze me in. The lady working there was fantastic, great customer service.
Record:
Friendly staff, helped me get a suit dry-cleaned over night. They even checked the pockets and remembered to return my notepad to me!
Concord Custom Cleaners is a US Laundry based in Urbana, Illinois. Concord Custom Cleaners is located at 207 E Illinois St, Urbana, IL 61801, USA.
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