- The employees had issues switching my number over to their service
- while the network was reliable enough, I continuously had issues with their website and couldn't make payments because of this for days at a time. Then, the day the next payment was due- a payment I couldn't make because their website kept giving me errors both on mobile and desktop- they'd cut my plan off and my data and phone service would stop until I could get the payment to go through.
I had Boost Mobile for about 3 months, and was completely unimpressed by them. In terms of this location:
I have Boost service and I love it because of the prices. They ask for your opinion on how to be rewarded as a customer. They give me $5 off of my bill every month for letting them advertise things to me on my phone. I dislike the stores and advertising though. I also don't like the fact you cannot buy any extra hotspot data. They have signs everyone gets a free Galaxy phone. You go in there are all types of different things you have to do to get the free phone. I switched to them from metro PCs and I told them I'd be switching my sons phone to Boost as well. When I tried to do so they said the phone has to be on before we can give you anything free or add a line to your bill with a free phone. The place is always packed and rarely will you find an extra person working there. You have to be bilingual to work there which is discouraging. Once I went there over 5 times in one day because the phone I got activated was given to me by a friend and they couldn't acticstr it then finally it started working only to be shut off later on. It was hectic and the women were both Spanish and they had no idea what they were doing. The lines are long, the signs are deceiving and they only hire Spanish people to work there which in my opinion is racist. I just deal with boost online over the phone because the stores are a mess. They don't know what their doing no idea how to explain why this phone is better than this phone. Just clueless.
Love this store. This is the only Boost store I go too. Heidi is always very nice an explains everything.
- the website also wouldn't let me change my address for a long time. Similar issue- couldn't get the website to work
- They put my address into their system incorrectly- they had me listed as at some random address in Kentucky instead of within walking distance of this store, where I signed up in person.
Overall, AVOID
The woman working was very knowledgeable and curtious
Customer service is not all that good
In terms of more general Boost Mobile issues, not related to this location:
- more expensive than the service I was getting was worth
Boost Mobile Premier Store is a US Store based in Urbana, Illinois. Boost Mobile Premier Store is located at 510 N Cunningham Ave, Urbana, IL 61802, USA.
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